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IT Help Desk Manager

Midland University seeks an individual with well developed customer service and managerial skills to serve as Help Desk Manager.  In this role, they will be responsible for providing oversight to the entire technical support process.  The Help Desk Manager also provides direct technical support to the university community.

 

Primary Duties and Responsibilities:

●     Problem owner.  Sees that issues are addressed and resolved.

●     Ticket management.

●     Coordinates computer deployments.

●     Software support that requires a privileged login..

●     Management of a team of technicians. 

●     Perform related duties as required.

 

Requirements:

●     Associates degree in a related field and/or proven experience required.

●     Experience managing technical staff.

●     Ability to organize and manage time effectively, successful project management and demonstrated problem-solving skills.

●     Excellent interpersonal and communication skills as well as good customer service orientation.

●     Comfortable working in a team environment.

●     Intellectual curiosity and a commitment to ongoing professional development.
 

Compensation:
Midland University offers participation in a fully insured medical/prescription plan, life and long-term disability insurance, Flex spending plans, 403b retirement option and educational benefits for both the employee and his/her dependents. In addition, employees have the option of participating in dental, vision, voluntary life and AFLAC plans. Wage information is available to selected candidates and is commensurate with education and experience.

Timeline:
Applications submitted by October 31 will be given preference. Position will remain open until filled.

Application:
Send letter of application, resume and contact information for three references to "Help Desk Manager Search", Midland University, 900 N. Clarkson, Fremont, NE 68025 or email humanresources@midlandu.edu. Please indicate "Help Desk Manager“ in the subject line of your email.